Privacy Policy 1. Information About Our Organization and Website: This privacy policy (the “Policy”) describes the privacy practices we follow in connection with the FordParts’ website www.FordParts.ca (the “Site”). This Site is administered by a third-party vendor, SimplePart, on behalf of Ford Motor Company of Canada, Limited, P.O. Box 2000, The Canadian Road, Oakville, Ontario, Canada L6J 5E4 (“Ford”). The business purpose of this Site is to provide Ford’s customers a showcase of parts catalog and dealers from which customers can purchase parts. For added convenience, a select set of site features are accessible from web-enabled mobile devices as a mobile-optimized web experience. The intent is to provide screens that are optimized for the size of screen and operating system. On some devices these site features may be limited in functionality. 2. Information We Collect From You: SimplePart, may collect, on behalf of Ford, the following information: Your IP address, when we want to connect you with the three nearest dealers that can provide you with the part that you are looking for;
Technological data (data on your browser type and operating system, the webpage you visit, the links you click on, the duration of your visit on the Site and the referring URL, i.e., the web page that led you to our Site), when you visit our Site; and
Essential session cookies when you are shopping parts. 3. How We Use the Information We Collect: The information collected may be used to: Suggest you a selection of the three the nearest dealers that have the vehicle parts you are looking for, based on the general IP address that we collect;
Connect the session cookie to the order and provide the dealer with essential information to process the order and ship it to you;
Make the user experience more customer friendly;
Develop new and improved products, services and marketing;
Generate site analytics that improve our site layout, content, product offerings and services; and
Comply with legal requirements. 4. Sharing Your Information: We may share information that we collect about you with other companies within the Ford family of companies or subsidiaries. Our “family of companies” is the group of companies related to us by common control or ownership. We share information within this “family” as a normal part of conducting business and offering products and services to our customers. The personal information that is collected by SimplePart on behalf of Ford is shared with our authorized dealers nearest you. This is necessary, such as, to honor your request for a price quote on a vehicle part or in order to provide you with the vehicle parts that you ordered. The dealer is not restricted by Ford in their use of your personal information. Collection, use and disclosure of your personal information by dealer(s) is subject to the dealers privacy policies and terms. We may share information with vendors, contractors, or partners in the normal course of business. Vendors, contractors, or partners of Ford who have access to your information in connection with providing services for Ford are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for Ford. Site metrics for the Site may be shared with other Ford websites or subsidiaries or affiliates. The Site will disclose your information, subject to applicable laws, without notice, if (1) in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ford, its affiliates or the site; (b) protect and defend the rights or property of Ford, its affiliates or this site; or (c) act under exigent circumstances to protect the personal safety of Ford or affiliate personnel, users of their websites, or the public; or (2) if required to do so by law. 5. How Is Privacy Managed at Ford and Ford/Lincoln Dealers in Canada: Each dealership operation is a separate legal entity, independent from Ford. As such, each dealership has its own privacy policies and practices. We recommend that you review the privacy policies and practices of the Ford dealer(s) with whom you are dealing to ensure that you understand their privacy practices. When completing a transaction with a Ford dealer, such as purchasing vehicle parts, you may be provided with information relating to the dealer’s privacy policies and practices, including that personal information you provide may be shared with Ford, referring to this Policy. While it encourages its dealers to comply with all applicable privacy laws, Ford is not responsible for its dealer’s compliance with applicable laws.
6. Your Rights Regarding Your Personal Information: You may contact us in writing to review, correct, or update certain of your personal information which is easily accessible to our service representatives at the CRC. The information which may be accessible to our service representatives includes your name, address, current or past Ford or Lincoln vehicle ownership, vehicle information such as recalls, and previous contacts to the CRC. As required or permitted by law, you may be entitled to additional rights, including: (i) the right to control the dissemination of your personal information; (ii) the right to receive computerized personal information collected from you in a structured, commonly used and technological format and to have this information transferred directly to another organization; (iii) the right to be informed of and submit observations regarding automated decision-making; (iv) the right to request information about data processing; and (v) the right to withdraw your consent. If you wish us to exercise any of your rights, have questions regarding this Policy, or any other queries, complaints or concerns regarding your personal information, you may contact us using the information provided Section 9 – Contacting Us. You will be asked for sufficient personal information for us to verify your identity and the details about the personal information you are interested in prior to us processing your request. Information which may be accessible includes your contact information, demographic information, information about your current or past Ford or Lincoln vehicle ownership or service, vehicle information including recalls and owner notifications, FordPass or Lincoln Way account information, financial and credit information about you shared with us by Ford Credit when you have provided your consent, and other information you may have provided to us. We will be unable to provide you with information exempt from disclosure, such as personal information about another person, privileged information or confidential commercial information. 7. Storage and Security of Your Information: Your personal information is hosted in the servers of our trusted provider. By visiting this Site and by providing your personal information to us, you understand and consent to the collection, use, processing, transfer, and disclosure of your information globally --- including to the United States – in accordance with this Policy. Therefore, by visiting this Site and by providing such information, you consent to the transfer of such information across region borders, and to the use, processing, and disclosure of such information in global locations. Your consent shall be deemed to include your consent to transfer the information to locations that may have different levels of privacy protection than in your own region. Safeguarding information of visitors to our Site is important to us. While no systems, applications or websites are 100% secure, we use systems, policies and procedures to reasonably protect information from loss, misuse or alteration. We retain your personal information only for as long as necessary for us to fulfill the relevant purposes specified in this Policyand to comply with our legal obligations. Once these purposes have been fulfilled, we will ensure that this personal information is destroyed in a secure manner. If you would like more information about how long we keep your personal information, please contact us using the details provided in Section 9 – Contacting Us. 8. Links to Other Sites: The Site provides links to other websites. Collection, use and disclosure of your personal information by dealer(s) is subject to the dealers privacy policies and terms. We encourage you to review the privacy policies of all sites that you visit, including those whose links are provided so that you can understand how those sites collect, use and share your information. Ford is not responsible for the privacy policies, content, or data handling practices on other websites. 9. Contacting Us: If you have any questions, comments, or concerns about this Policy or for Ford privacy practices, please contact us:
By email at: pcanada@ford.com
By mail at:
Attention: Privacy Officer
Ford Motor Company of Canada, Limited
P.O Box 2000
Oakville, ON, L6K 0C8 If you have any questions regarding the contents of this Site, please contact us. Ford is committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about privacy and the handling of your data. Ford will be happy to respond to your questions and comments. 10. Policy Effective Date and Revision Days: Occasionally we may update this Policy to reflect any changes to the Site or our privacy practices. If we update this Policy, the new policy will be posted to the Site ten (10) days prior to the changes taking effect.
The effective date of this Policy is. 02.21.2024
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